Annual subscription

BridgeLink subscription plans.

Two tiers of the BridgeLink® integration platform, priced per production server, per year, plus add-ons and support. Up to two non-production environments are included at no extra cost.

Professional

Built for growing organizations

$4,000

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Enterprise

$8,000

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Support

Support plans.

Expert help from the team that builds BridgeLink, with response commitments that match how critical your interfaces are.

Essentials

$6,000 per year

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4 production issue cases / month
Email support
9 AM–5 PM CST, Mon–Fri
1-month case rollover (max 4)
Business-hours outage response
Essentials Certification (1 seat)

Premium

$12,000 per year

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12 production issue cases / month
2 channel developer cases / month (1 hour each)
Email & phone support
24/7, including weekends & holidays
4-month case rollover (max 12)
Immediate outage response, continuous updates
Essentials Certification (2 seats)

A support plan requires an active Professional or Enterprise subscription. Every plan includes patches, security updates, and version compatibility fixes, delivered via AWS Marketplace or a secure channel.

Add-ons

Available with either software tier.

ASTM Plugin

Connect lab instruments that speak ASTM.

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SIEM Event Logging Plugin

Real-time log forwarding to Splunk, Elastic, QRadar, or Wazuh.

Learn more Buy Now

Essentials Certification

Training and certification for additional team members. Contact us about other training options.

See the course

More information on support

Response time commitments

Guaranteed first-response times by issue priority, so you always know what to expect.

Priority	Essentials	Premium
P1 · Critical Complete outage, halted message delivery, or critical patient or business impact	4 business hours (Mon–Fri, 9 AM–5 PM CST)	1 hour (24/7, hourly updates)
P2 · High Major functionality issues, recurring errors, or performance degradation	1 business day (Mon–Fri, 9 AM–5 PM CST)	2 hours (24/7)
P3 · Normal Minor or cosmetic issues with minimal impact	2 business days	1 business day
P4 · Low General questions, enhancement requests, or informational inquiries	5 business days	2 business days

Included with every support plan

Each subscription comes with these, regardless of tier.

Software updates

Patches, compatibility updates, and critical security fixes, including retrofit builds matched to your deployed version. Delivered through AWS Marketplace or a secure channel.

Case tracking & escalation

Every support case is tracked from open to resolution, with escalation based on severity and your plan level so urgent issues reach the right engineer fast.

Version coverage

Support covers deployments within two major versions of the latest supported BridgeLink release, keeping your environment current, secure, and fully supportable.

Software subscription required

A support plan runs alongside an active Professional or Enterprise BridgeLink subscription, and covers the platform and the capabilities included in your tier.

Not sure what to pick?

Got questions? Tell us what you're running and how critical your interfaces are, and we'll help you pick the plan that fits. Running BridgeLink at scale? Large deployments get a proposal built around your environment rather than a tier.

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Professional services are sold separately and available to any customer: training, migration, interface build-outs, and go-live support. As much or as little help as you want.

Questions about a plan? Call 866.857.5373 or reach us through our contact page.